EAW redefines client engagement through visual collaboration 

At-a-Glance

• Industry: Commercial interiors, architectural products
• Used for: Client presentations, design development, visioning sessions
• Outcomes: Faster design cycles, deeper client engagement, better project clarity

About EAW

Environments at Work (EAW) is a leading interior furnishings and architectural products company headquartered in Boston, MA. With a focus on long-term client partnerships, EAW delivers innovative spaces designed around the culture, goals, and budgets of its customers.

“Every client has their own culture, vision, and budget. It’s our role to listen, understand, and execute the right solution,” said Amy Lalezari, Director of Client Services at EAW.

The challenge

Critical to EAW’s design process is fully accessing client needs and soliciting their timely feedback. Traditional design meetings were too slow, too rigid and too reliant on follow-up emails. Aligning with clients often meant waiting days or weeks for feedback, and version control was tedious. As projects grew more complex and fast paced, EAW needed a better way to collaborate with clients in real time and bring ideas to life faster.

“We needed a better way to get relevant content quicker, capture conversations, and build client trust through true co-creation,” said Lalezari.

The solution

EAW adopted Bluescape to replace passive presentations with visual, interactive working sessions. With Bluescape, teams co-create with clients in real time — pinning inspirational imagery, layouts, notes, and product options into a shared digital workspace that evolves as the conversation unfolds.

Vision boards, layouts, and design documents live in one persistent location that clients and consultants can revisit anytime. Bluescape's intuitive interface and guest access features make it easy to bring in outside experts or cross-functional stakeholders.

“Bluescape is incredibly intuitive, the learning curve is virtually non-existent. Contributions flow freely and designs evolve organically,” said Lalezari.

Results

In one fast-track client session, EAW compressed a four-week design process into a four-hour interactive workshop, transforming a traditional timeline into an agile, client-led collaboration.

The team documented every insight in real time, produced complete design recommendations on the spot, and transferred all information seamlessly into downstream workflows. Bluescape’s persistent environment ensured continuity and alignment across the project team.

“We were able to complete what normally would have taken four weeks in four hours,” said Lalezari.

Since adopting Bluescape, EAW has accelerated its design cycles, improved project clarity, and deepened its relationships with clients. The firm now leads with collaboration instead of presentation and empowers every stakeholder to shape the outcome.
“Bluescape has been a game changer for us. It brings people closer, adds excitement to the process, and helps us create long-term client relationships,” said Lalezari.

Bluescape benefits at EAW

• Transformed client presentations into collaborative working sessions
• Reduced design timelines from weeks to hours
• Improved client alignment and decision-making in real time
• Centralized design content, feedback, and documentation in one visual space
• Enabled easy access for clients, consultants, and external partners
• Created persistent records of every conversation and iteration
• Fostered stronger client relationships through active engagement
  

Why it matters

Bluescape has helped EAW move faster, listen better, and design smarter. What once took weeks now takes hours, and every client walks away feeling seen, heard, and excited by the vision taking shape in front of them.